Privacy Policy

1. Introduction

This Privacy Policy outlines Axela Management LLC (“we,” “our,” or “the Company”) practices regarding information collected from users who visit our website (the “Site”) or otherwise share personal information with us (collectively, “Users”).

We encourage Users to read this policy carefully to understand how their personal information is collected, used, and safeguarded.

2. Grounds for Data Collection

We process personal information as necessary to:

• Fulfill contractual obligations (e.g., processing lease applications and rent payments);
• Comply with legal and financial regulations;
• Protect legitimate business interests, such as maintaining secure and efficient property operations.

By using the Site, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

3. What Information We Collect

a. Non-Personal Information

Data that cannot be used to identify you individually, such as:

• Browser type, operating system, and device information;
• Pages visited, time spent on the site, and referring URLs;
• Aggregated analytics data from AppFolio and Google Analytics.

This information helps us maintain and improve the Site’s performance and usability.

b. Personal Information

Individually identifiable data you voluntarily provide, including:

• Name, phone number, email address, and message content submitted via contact forms;
• Leasing or application data provided through AppFolio, which may include address, date of birth, income, employment, or identification information for rental verification;
• Tenant account information for residents using the AppFolio portal;
• IP address and device identifiers used to access the Site.

4. How We Receive Information

• Direct submissions through the Site’s contact or application forms;
• Automated tools that collect data when you interact with the Site;
• Third-party platforms such as AppFolio that manage rental applications and tenant services.

5. How We Use Information

• Respond to inquiries and provide leasing or property information;
• Manage apartment applications and rental agreements;
• Process rent payments and maintenance requests via AppFolio;
• Communicate with users regarding services or updates;
• Analyze website usage to improve user experience;
• Comply with legal obligations.

We do not sell or rent your personal information to third parties.

6. Sharing Information with Third Parties

We share information only as necessary to provide our services, including:

• AppFolio for property management, applications, background checks, and payment processing;
• Trusted service providers who host or maintain our website and analytics tools (e.g., Google Analytics);
• Legal or regulatory authorities when required by law.

All third parties are required to use your information solely to provide contracted services and to maintain reasonable data protection standards.

7. User Rights

You may request to:

• Access your personal information;
• Correct or delete inaccurate data;
• Opt out of marketing communications;
• Request a copy of your data where applicable by law.

Requests may be sent to avon@axelamgmt.com. Additional rights may apply for users located in the European Union under GDPR.

8. Data Retention

We retain personal information only as long as necessary to fulfill leasing, legal, and accounting obligations. Data is securely deleted or anonymized when no longer required.

9. Cookies and Analytics

Our Site uses cookies for essential functionality and anonymous analytics. Cookies are not used for advertising.

• AppFolio Analytics;
• Google Analytics.

You may disable cookies in your browser settings, though some features may not function properly.

10. Data Security

• Encrypted transmission (SSL) for all web forms and portals;
• Restricted internal access to personal information;
• Secure third-party hosting through reputable providers.

No system can guarantee absolute security.

11. Data Transfers

Data is primarily processed in the United States. Information provided by non-U.S. users may be transferred and stored in the U.S. under applicable data protection standards.

12. Children’s Privacy

This Site is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a minor has submitted data, please contact avon@axelamgmt.com.

13. Updates to This Policy

This Privacy Policy may be updated periodically. Changes take effect immediately upon posting with an updated “Last Modified” date.

14. Contact Us